Terms & Conditions

1Services Provided

Gleam Team Mobile Services ("we", "us", "our") provides mobile car detailing, residential and commercial cleaning, junk removal, and home automation installation services. We agree to provide these services in a professional manner consistent with industry standards.

2Booking & Scheduling

Appointments can be scheduled online, by phone, or via email. A booking is not confirmed until you receive a confirmation notice from us. We strive to arrive within a promised time window; however, unforeseen traffic or prior job complications may cause delays. We will communicate any significant delays immediately.

3Access Requirements

Mobile Detailing: We require ample space to park our vehicle next to yours. While we are self-contained, access to a water spigot or electrical outlet may be requested for certain extensive jobs.
Home Services: We require access to the property at the scheduled time. If we cannot access the property (e.g., locked gates, no key provided), a cancellation fee may apply.

4Vehicle & Property Condition

You must disclose any pre-existing damage to your vehicle or property before service begins. We are not responsible for damage related to loose trim, preexisting scratches, oxidized paint, or faulty installation of home fixtures not installed by us. For vehicles with excessive dirt, pet hair, or biological waste (vomit, mold), additional surcharges may apply.

6Deposits & Payments

Payment is due upon completion of service unless otherwise agreed in writing. We accept major credit cards, debit cards, and cash. For large commercial projects or specialized home automation installations, a deposit may be required upfront to secure materials and scheduling.

7Groupon & Promotional Purchases

Promotional vouchers (e.g., Groupon) must be presented at the time of booking. Vouchers are valid for the specific service listed and cannot be combined with other offers. Additional fees may apply for larger vehicles, excessive dirtiness, or locations outside our primary service area, which must be paid directly to Gleam Team.

8Cancellations & Rescheduling

We kindly request at least 24 hours' notice for cancellations or rescheduling.

• Less than 24 hours notice: A cancellation fee of 25% of the service value may be charged.
• Same-day cancellation / No-Show: A fee of up to 50% of the scheduled service may apply if our crew arrives and cannot perform the service.

9Weather Policy

For outdoor services (detailing, pressure washing), we monitor weather closely. If weather conditions (rain, extreme cold, storms) prevent us from performing a quality job or endanger our crew, we will contact you to reschedule at the earliest convenience. No cancellation fees apply for weather-related rescheduling initiated by us.

10Liability & Damage

We carry comprehensive insurance. However, we are not liable for:

• Damage due to pre-existing wear and tear (e.g., loose molding, cracked windshields).
• Items left inside vehicles or properties (please remove valuables before we arrive).
• Mechanical malfunctions not caused by our direct negligence.

11Home Automation & Security Services

Hardware warranties are provided by the manufacturer. We provide a workmanship warranty of 90 days on all installations. We are not responsible for network outages, ISP issues, or third-party software updates that may affect device connectivity after our installation is complete and verified working.

12Junk Removal & Hauling

We cannot accept hazardous materials, including but not limited to: asbestos, chemicals, oil drums, paint, or biological waste. Heavy materials (concrete, dirt) may be subject to weight limits. You represent that you have the legal right to dispose of all items we are hired to remove.

13Property Access & Safety

Please ensure a safe environment for our technicians. This includes securing pets, clearing access paths, and notifying us of any safety hazards on the property. We reserve the right to refuse service if conditions are deemed unsafe.

14Satisfaction & Quality

We highly encourage you to perform a walkthrough with our technician upon completion of the service. Signing off on the job or making payment constitutes acceptance of the work performed.

15Website Use

Content on this website, including text, images, and logos, is the property of Gleam Team Mobile Services. You may not reproduce or distribute this content without express written permission.

16Limitation of Liability

To the maximum extent permitted by law, Gleam Team Mobile Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

17Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes agreement to the updated terms.