Privacy Policy

1Information We Collect

Information you give us. When you book a service, request a quote, join our Members Club, subscribe to our newsletter, or send us a message, we may collect:

• Contact details: name, email address, phone number, ZIP code, service address, and preferred contact method.
• Booking details: the service requested, preferred date and time, and any notes or messages you send.
• Vehicle information: year, make, model, type, color, condition, and your detailing or protection goals.
• Property information: details about your home or business needed to provide cleaning, pressure washing, junk removal, home automation, or security services (for example, access instructions, property size, or system preferences).
• Payment information: billing details when you pay for a service. Payments are handled by third-party payment processors; we do not store full card numbers.

Information collected automatically. Like most websites, our Site and hosting provider may automatically collect basic technical data such as your IP address, browser type, device type, pages visited, and referring website. We may use cookies or similar technologies, including analytics tools such as Google Analytics, to understand how visitors use the Site.

Information from others. If someone refers you to us through our "Gleam & Earn" referral program, we may receive your name and contact information from the person who referred you.

2How We Use Your Information

We use your information to:

• Schedule, confirm, perform, and follow up on your services;
• Respond to quote requests, questions, and messages;
• Send appointment reminders, "technician en route" notices, service completion updates, and invoices;
• Request feedback and reviews about your service;
• Administer our Members Club, referral program, and promotions;
• Send newsletters, offers, and discounts when you have asked to receive them;
• Improve our Site, services, and customer experience; and
• Protect our business, customers, and staff, and comply with legal obligations.

4How We Share Information

We do not sell your personal information. We share information only as follows:

• Service providers who help us run our business, such as website hosting (Hostinger), form and booking storage (Google Workspace / Google Sheets), email and text-messaging platforms, scheduling and customer-relationship tools, payment processors, and analytics providers. They may use your information only to provide services to us.
• Our team members and subcontractors who need your details to perform the service you booked.
• Legal and safety reasons: to comply with law, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of Gleam Team, our customers, or others.
• Business transfers: if our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction.

5Cookies and Analytics

Cookies are small files stored on your device. We and our providers may use them to keep the Site working, remember your preferences, and measure Site traffic. You can block or delete cookies through your browser settings. The Site will still work, but some features may not. To opt out of Google Analytics, you can use Google's browser add-on at tools.google.com/dlpage/gaoptout.

6Embedded Content and Third-Party Links

Some parts of our Site, such as our photo gallery, may display content hosted by third parties (for example, Microsoft OneDrive). Our Site also links to our social media pages and other websites. Those third parties may collect information under their own privacy policies, and we are not responsible for their practices.

7Security Systems and Smart-Home Services

When we install or service home automation, alarm, camera, or access-control systems, we may need information about your property and system configuration. We use this information only to design, install, support, and monitor your system as you request. We keep access codes and system credentials confidential, and we encourage you to change any temporary codes after installation.

8Data Retention

We keep personal information for as long as we need it to provide services, maintain business and tax records, resolve disputes, and enforce our agreements. When we no longer need it, we delete it or make it anonymous.

9Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections on our Site. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11Your Choices and Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you;
• Correct or update your information;
• Ask us to delete your information (subject to records we must keep by law); or
• Unsubscribe from marketing emails or texts.

Depending on where you live, you may have additional rights under applicable law. We will respond to verified requests within a reasonable time.

12Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last Updated" date above. Please check back periodically.